Something broken, missing or wrong? Tell us which part and we will send it out. No charge.
It is in your order confirmation email. Search your inbox for “King Palm”.
Open this order in your Amazon account. Does it still show Return or replace items?
Amazon can replace it for you, and it is usually faster.
It is in your Amazon order details and confirmation email.
Whatever it is called. This is the only way we can trace an in-store pack.
There is no order number to look up for a shop purchase, so a photo below is the fastest way for us to sort it out. Still optional.
Can’t find it? Describe it instead
A photo helps a lot. You can reply to our confirmation email with one.
Optional, but it settles most requests on the spot.
A person reviews every request before it ships.